Radiant Jewels Returns and Refunds Policy

At Radiant Jewels, we take immense pride in the craftsmanship and artistry that goes into every piece we create. Our goal is to deliver luxury jewellery that not only meets your expectations but surpasses them, ensuring it becomes a cherished part of your collection for years to come. Each piece undergoes rigorous quality checks to guarantee that it reflects the exceptional standards we are known for. However, we understand that on rare occasions, issues may arise, and when they do, we’re here to assist.

Jewellery Returns Policy

Because each piece of jewellery is meticulously crafted to order, Radiant Jewels does not generally accept returns or offer refunds for change of mind or custom orders. However, if your item is found to have a manufacturing defect or arrives damaged, we are more than happy to offer a return, replacement, or refund—depending on the circumstances. Our team is committed to making the process as smooth as possible for you.

Please Note:  
We encourage all customers to carefully review their purchase prior to finalising the order and to familiarise themselves with our terms of sale and warranty policies. 

What Qualifies for a Return or Refund?

To ensure fairness, we offer returns or refunds under the following conditions:

• Manufacturing Defects: If your jewellery shows clear signs of a manufacturing fault, such as misaligned settings, structural issues, or damaged materials upon delivery.
• Damaged During Shipping: Should your item arrive damaged due to transit, please notify us immediately upon receipt.

Our manufacturing defects policy applies strictly to issues with the craftsmanship or material integrity. It does not cover general wear and tear, damage from mishandling, or issues arising from improper care.

How to Initiate a Return for a Faulty or Damaged Item

If you believe your jewellery is eligible for a return due to a manufacturing defect or damage during transit, simply follow the steps below:

1. Contact Our Team:
   Reach out to us via our Contact Form or email our customer service team at sales@radiantjewels.com.au. Please include your order number and a detailed description of the issue, along with photos if applicable. A team member will respond within 1-2 business days to guide you through the next steps.

2. Returning the Jewellery
   After confirming the details with our team, we will advise you on how to safely return the item to us. This can be done either by visiting one of our showrooms or sending it by post. When returning the jewellery by mail, please ensure that:

• The original packaging is included.
• All accompanying materials (such as certificates and receipts) are enclosed.
• The jewelry is securely packed in a protective shipping box. 

   Failing to include these materials or improper packaging may result in complications with your return or a reduced refund amount. Radiant Jewels is not liable for any losses caused by inadequate packaging during transit.

 

Shipping Fees for Returns

• Within Australia: For items being returned from within Australia, a $40 AUD two-way shipping fee will apply as a postage deposit. If the issue is deemed to be a manufacturing defect, this deposit will be refunded in full.
• International Returns: For international returns, the two-way postage fee is $200 AUD. If the item is determined to have a manufacturing defect, this fee will also be refunded. If the defect is not covered by warranty, the postage deposit will cover the return shipping costs.

Assessment and Next Steps

Once we receive the returned item, our expert jeweller will perform a thorough assessment to verify the claim. This assessment typically takes between 1 to 5 business days from the time we receive your item. 

• If a manufacturing defect is found, we will repair the item at no cost to you. In cases where repair is not feasible, we will provide a replacement or issue a full refund to your original method of payment, including any postage fees you paid.
• If the damage is not covered by our warranty or does not qualify as a manufacturing defect, we will send you a repair quote for approval. Should you choose not to proceed with the repair, the pre-paid postage deposit will be used to cover the return shipping, and the item will be sent back to you.

 Refund Process

Once your return has been approved and processed, we will issue your refund to the original payment method used at the time of purchase. Please note that the refund process can take up to 5-10 business days, depending on your financial institution.

Important Considerations

• Custom or Engraved Items: Please note that any personalised or custom-made pieces, including those with engravings, are not eligible for refunds or returns unless faulty.
• General Wear and Tear: Jewellery ry may exhibit signs of wear over time, such as scratches, dents, or minor blemishes. These do not qualify as manufacturing defects. We highly recommend following our Jewellery Care Guide to maintain the longevity and brilliance of your piece.
• Incorrect or Incomplete Return Documentation: If your return does not include the necessary documentation (receipts, certificates, etc.), this could delay the assessment process or affect the amount eligible for refund.

At Radiant Jewels, we strive to make the return and refund process transparent, fair, and as straightforward as possible. We understand that purchasing fine jewellery is an important decision, and we are here to support you at every step. If you have any questions or require further assistance, please don’t hesitate to contact our customer service team. We're always happy to help ensure your experience with us is nothing short of radiant.

Contact Us 
For any further queries regarding returns, please contact us at sales@radiantjewels.com.au or through our Contact Form on our website.

We appreciate your trust in Radiant Jewels and remain committed to delivering luxurious, high-quality pieces that you can treasure for a lifetime.