Terms and Conditions for Radiant Jewels

Welcome to Radiant Jewels! These Terms and Conditions govern your use of our website, products, and services. By accessing and using this site, you agree to comply with and be bound by the following terms. If you do not agree to these Terms and Conditions, please discontinue your use of the site.

1. About the Website

These Terms and Conditions apply to the Radiant Jewels website located at www.radiantjewels.com, along with any associated websites linked to www.radiantjewels.com operated by Radiant Jewels (referred to as "the Site"). Please read these Terms and Conditions carefully before browsing, using, or making purchases through the Site. 

By using the Site, you agree to abide by these Terms and Conditions. Radiant Jewels reserves the right to modify, update, or change any part of these Terms and Conditions at its discretion. Any amendments will take immediate effect upon publication. By continuing to use the Site, you accept these changes.

 2. Legal Rights

When you purchase products or services from Radiant Jewels, they are subject to guarantees provided under Australian Consumer Law. This includes:

• Goods must be of acceptable quality, reasonably fit for purpose, and correspond to the descriptions provided.

• In cases of major failures with our products or services, you are entitled to a replacement or refund and, where applicable, compensation for any foreseeable loss or damage that results.

• If the goods experience a minor issue, we will either repair or replace the item at no additional cost to you.

3. Information and Pricing

We do our best to provide accurate and up-to-date information regarding our jewelry, gemstones, and pricing on the Site. However, product descriptions, prices, and other details may change without prior notice. Information presented on the Site is intended as guidance only and does not constitute a binding contract. If you believe you’ve acted based on incorrect information, you are welcome to reach out to us to request a cancellation or adjustment to your order.

In the rare instance where pricing errors occur, we reserve the right to correct any mistakes. Radiant Jewels will contact you to discuss your options, which may include updating your order or canceling it entirely. We apologize in advance for any inconvenience these corrections may cause and will always strive to communicate promptly and transparently.

We are committed to fairness, which is why Radiant Jewels does not negotiate prices; all prices listed are final and non-negotiable.

4. Payment Information

Upon selecting your desired jewellery, you’ll be prompted to provide shipping and payment details. Accepted payment methods include major credit cards and any applicable promotional codes or gift cards. 

By submitting your payment information, you authorize Radiant Jewels and our payment processors to charge the total amount to your selected payment method. Your order will not be confirmed until payment has been successfully processed. If an issue arises with the payment, you will be contacted to rectify it.

 5. Product Representation and Display

While we aim to represent our products as accurately as possible, certain factors may cause variations in how items appear. These include:

• Photographic variations: Some products may appear larger or smaller than actual size in photos. 

• Monitor settings: Differences in color, brightness, and resolution between devices may slightly affect the display of the item.

• Stone measurements: Our lab-grown diamonds and natural diamonds are sold based on millimeter size and/or carat weight. Carat weights are approximate and provided to ensure clarity regarding the size of the stone.

We encourage customers to carefully review the specifications provided for each product before making a purchase.

6. Privacy and Data Protection

At Radiant Jewels, we take your privacy seriously. Please refer to our Privacy Policy for detailed information on how we collect, use, and safeguard your personal information. By using our site and services, you consent to the practices outlined in our Privacy Policy.

7. Copyright and Intellectual Property

The content on the Radiant Jewels website, including but not limited to our logo, images, videos, graphics, designs, text, and software (the "Content"), is protected by copyright laws and other intellectual property rights. This Content is owned or licensed by Radiant Jewels, and we reserve all rights related to its usage.

Without prior written consent from Radiant Jewels, you may not:

• Reproduce, distribute, or publicly display the Content.

• Create derivative works from our designs or intellectual property.

• Use our trademarks, logos, or branding without explicit permission.

If you would like to use any of our Content, please reach out to us for formal approval.

8. Indemnification

By using our Site and purchasing from Radiant Jewels, you agree to indemnify and hold harmless Radiant Jewels, its affiliates, employees, contractors, and service providers from any claims, liabilities, damages, or expenses (including attorney fees) resulting from:

• Any Content you post or transmit on the Site.

• Your use of or inability to use our Site.

• Any breach of these Terms and Conditions.

9. Submissions

We welcome feedback from our customers! Any questions, comments, suggestions, ideas, or other creative submissions provided to Radiant Jewels via the Site, email, or other communication channels are non-confidential and will become our sole property. By submitting such materials, you grant us the right to use, modify, or reproduce them for any purpose, without compensation or recognition.

You agree that any content you submit is your original work and does not infringe on the rights of others. We reserve the right to use your submitted name or details in connection with the content if we choose.

10. Custom Jewelry Orders

At Radiant Jewels, we take pride in offering bespoke jewelry creations that reflect your personal vision. However, please choose carefully when commissioning custom pieces, as these orders are non-refundable and cannot be returned, unless they are found to be faulty or damaged under warranty conditions.

All custom designs, images, videos, and creations developed by Radiant Jewels are the intellectual property of the company and may be used or reproduced at our discretion.

11. Changes to Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time without prior notice. Any updates will be effective immediately upon posting on the Site. It is your responsibility to review the Terms regularly to ensure you are aware of any changes.

12. Contact Us

If you have any questions regarding these Terms and Conditions, or if you need further assistance, feel free to contact us at sales@radiantjewels.com.au or through our Contact Form. We're always here to help.

 

By continuing to use Radiant Jewels  website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. We value your trust and are committed to providing you with an exceptional jewelry experience.