Radiant Jewels Shipping Policy

At Radiant Jewels, we are committed to ensuring that your luxury jewelry reaches you safely and promptly, no matter where you are in the world. Below, we outline our detailed shipping policies for both domestic (within Australia) and international orders. 

Shipping Within Australia

1. Free Standard Shipping 

We offer free standard shipping on all orders within Australia. All standard shipments are fully insured for your peace of mind and will typically arrive between 3-7 business days after dispatch.

2. Express Shipping 

For those who need their orders more quickly, we offer express shipping at a flat rate of $25 AUD. Express shipments generally arrive between 1-3 business days after dispatch, depending on your location.

3. Shipping Carriers

All domestic orders are shipped via Australia Post, StarTrack, or TNT. Each package is tracked and fully insured, ensuring safe delivery.

4. Delivery Times 

 Delivery times may vary based on your location:

• Metropolitan areas: 1-3 business days for express shipping, 3-5 business days for standard shipping.

• Rural and regional areas: 2-5 business days for express shipping, 5-7 business days for standard shipping.

5. Dispatch Times 

All orders are processed and dispatched within 1-3 business days after payment confirmation and completion of any necessary customization or quality checks. Once your order has been shipped, you will receive a tracking number to follow the progress of your delivery.

6. Signature on Delivery  

For added security, all shipments require a signature upon delivery. If no one is available at your address to sign for the package, a card will be left, and you may arrange for redelivery or collection from the nearest post office or depot.

7. Insurance Coverage

Radiant Jewels provides full insurance for every shipment within Australia. This means that your order is protected from the time it leaves our facility until you receive it.

International Shipping

1. International Shipping Options

  We ship worldwide and offer both standard and express shipping options for our international customers. All international shipments are tracked and fully insured for your peace of mind.

• Standard International Shipping: This option is available for a flat rate of $50 AUD. Delivery timeframes vary by destination but generally range between 10-15 business days.

• Express International Shipping: For faster service, express shipping is available for $150 AUD, with delivery times between 5-10 business days, depending on the country.

2. Shipping Carriers  

International orders are shipped via reputable carriers such as DHL Express, FedEx, or UPS, ensuring secure, fast, and reliable service. A tracking number will be provided upon dispatch to allow you to monitor your shipment's progress.

3. Customs, Duties, and Taxes 

All international orders may be subject to import duties, taxes, and fees, which vary by country. These charges are not included in our prices or shipping costs and are the responsibility of the customer. We recommend contacting your local customs office for information on any applicable fees before placing your order.

4. Delivery Timeframes

Delivery times for international shipments vary depending on the destination:
   

• North America: 5-10 business days with express shipping, 10-15 business days with standard shipping.

• Europe: 7-12 business days with express shipping, 12-15 business days with standard shipping.

• Asia: 5-8 business days with express shipping, 8-12 business days with standard shipping.

• Other Regions: Delivery times may vary, but typically fall within 7-15 business days.

Please note that delivery times are estimates and may be affected by external factors such as customs clearance, local postal services, or unexpected delays.

5. Dispatch Times 

International orders are processed and dispatched within 1-3 business days after payment confirmation and completion of any customization or quality checks. Once your order has been shipped, you will receive a tracking number to follow your parcel.

6. Signature on Delivery 

For security purposes, all international orders require a signature upon delivery. If no one is available to receive the package, you may need to collect it from your local courier office.

7. Insurance Coverage

Radiant Jewels ensures that all international shipments are fully insured against loss or damage during transit. Our insurance policy covers your purchase from the moment it leaves our hands until you receive it.

General Shipping Information

1. Processing Time

Orders are generally processed within 1-3 business days. For custom-made pieces or jewellery that requires resizing or additional customisation, processing time may be extended. If there is any delay in the dispatch of your order, you will be promptly notified via email.

2. Packaging

We take great care in packaging your jewellery to ensure it arrives in pristine condition. Each item is placed in a branded Radiant Jewels box, carefully wrapped, and securely packed. For extra protection, we recommend keeping the original packaging for future storage or transportation of your jewellery.

3. Tracking Your Order

Once your order is shipped, you will receive an email with your tracking number. This allows you to track the progress of your delivery in real-time through the courier’s website.

4. Delivery Issues 

 If your package does not arrive within the estimated delivery time frame, or if you encounter any issues with your delivery, please contact us at sales@radiantjewels.com.au or via our Contact Form. We will assist you in resolving the issue as quickly as possible.

5. Address Accuracy

Please ensure that your shipping address is accurate at the time of placing your order. Radiant Jewels cannot be held responsible for delays or misdelivered packages due to incorrect or incomplete shipping information.

At Radiant Jewels, our goal is to provide a seamless and luxurious experience from the moment you place your order to the moment you receive your exquisite jewellery. We are here to assist you every step of the way, ensuring your purchase arrives safely and on time. If you have any questions or need further assistance, please don’t hesitate to contact our customer service team.